Pay your bills, estimate your cost, apply for assistance, and more.
Patient Financial Services Customer Service:
- 910-577-4703 or 1-888-874-2042
- 241 New River Drive, Jacksonville, NC 28540
We are committed to providing you with high quality patient care and services to include our billing process and our Patient Assistance Program. Our Patient Financial Service representatives are available to assist you from 8:00 am to 5:00 pm Monday through Friday. We are closed for holidays.
Estimate My Cost™ enables you to create your own accurate out-of-pocket price estimates anytime, anywhere. Please click here to access the Patient Estimate Portal.
In compliance with the CMS Hospital Price Transparency rule effective on 01/01/2021, you can download a file which contains a complete listing of our standard charges. Please click here to access these documents.
You may pay your account balance by Visa, Master Card or Discover. Online payments are available here or you may set up a payment arrangement by calling our Extended Business Office at 1-888-874-2042 Monday through Friday from 8:00 a.m. to 5:00 p.m.
Payments can be made at the Onslow Memorial Hospital Administration Bldg., 241 New River Drive, Jacksonville NC. Drive through is available from 8:00 a.m. to 5:00 p.m. Monday through Friday. Drop off box available for after hours.
Onslow Memorial Hospital (OMH) is committed to providing financial assistance through the Patient Assistance Program. Assistance is available for necessary hospital services. Some services such as physician fees, anesthesiology fees and radiology interpretation are separate from hospital charges and are not eligible for assistance.
If you have no health coverage or have coverage that pays only for part of the bill, are ineligible for any private or governmental sponsored coverage (such as Medicaid), and meet the income criteria, you may request an application for financial assistance. Please contact us to determine if help is available to you. An application must be completed and all requested documentation received (Medicaid denial letter and verification of income for the past twelve (12) months) before determination will be made.
If your application is approved, you may receive an Onslow Community Care Card valid for six months from effective dates of the card. If you have questions, please contact the Patient Financial Services Department at 910-577-4703 or toll free 866-735-1595 from 8:00 a.m. to 5:00 p.m. Monday through Friday.
Click below to download:
- Patient Assistance Policy (English | Spanish)
- Patient Assistance Policy - Plain Language Summary (English | Spanish)
- Patient Assistance Application (English | Spanish)
- Prompt Pay Discount (English | Spanish)
- Point of Services Cash Collections (English | Spanish)
- Patient Assistance Program (English | Spanish)
- Emergency Department Cash Collection Policy (English | Spanish)
- Credit and Collection Policy (English | Spanish)
- Bad Debt Policy (English | Spanish)
- Onslow Radiation Oncology Patient Assistance Policy - Plain Language Summary (English)
Surprise Billing and Good Faith Estimates
The No Surprises Act establishes new federal protections against surprise medical bills that take effect in 2022.
CMS Provider requirements and resources
“The Consolidated Appropriations Act of 2021 established several new requirements for providers, facilities, and providers of air ambulance services to protect consumers from surprise medical bills. These requirements are collectively referred to as “No Surprises” rules. Among other things, these include prohibiting balance billing in certain circumstances and requiring disclosure about balance billing protections, requiring transparency around health care costs, providing consumer protections related to continuity of care, and establishing requirements related to provider directories.
These requirements generally apply to items and services provided to consumers enrolled in group health plans, group or individual health insurance coverage, and Federal Employees Health Benefits plans. The requirements for transparency of health care costs and the requirements related to the patient-provider dispute resolution process also apply to uninsured consumers.
These requirements don’t apply to people with coverage through programs like Medicare, Medicaid, Indian Health Services, Veterans Affairs Health Care, or TRICARE. These programs have other protections against high medical bills.”